Terms and Conditions (नियम / शर्तें)
These terms of use (hereinafter referred to as 'Terms and Conditions') describe and govern the use of the content and astrology services offered by Pal Infotech through the JanamKundli.com website (hereinafter referred to as 'we,' 'us,' 'our,' or 'the website'), and may be amended from time to time without prior notice.

1. Acceptance of Terms :

a. When using Janamkundli.com astrology services, You ("member" or "you" or "your") agree to the terms and conditions described herein ("terms of service"). By clicking on the Submit button [On submitting you accept the Terms & Conditions of this website], you are agreeing to use the service in a manner consistent with the terms and conditions of this Agreement and with all applicable laws and regulations.


2. Our Service :

a. Janamkundli.com provides various services, articles and products related to Astrology. All orders are accepted on the  understanding that you have agreed to the following terms and conditions.

b. Orders must be paid for in full in advance.

c. Each reading is prepared individually and is not a fixed product, so the quantity of information and length of reports can vary according to the findings of each person's chart. Astrology prediction can never provide certainties.

d. Janamkundli.com prepares every reading in good faith as the best guide to events as Janamkundli.com sees them based on the information you give. Janamkundli.com accepts no responsibility if things do not go as predicted.

e. Due to the Janamkundli.com dedicated service at times a waiting list builds up, delivery for readings is usually around 6-7 days from the date of order, if it is likely to be any other you will be informed.

f. It is your responsibility to give accurate information when placing your order. The birth details you enter on the order form will be taken as being correct.

g. In case there is a error in birth details from your side - you will have to order and pay again for the astro report. Its a request to please do not write harsh words or bad comments or talk harshly in any case - as we have a group of astrologer who are experienced people and respecting them will be our priority. We feel upset if this thing happens. We will endeavour to resolve the matter in your best interest.


3. Complaints procedure :

a. Although Janamkundli.com is confident that you will be pleased with the work carried out on your behalf, there may be an occasion when mis-understandings or errors occur. In this event Janamkundli.com will endeavour to resolve the matter in your best interest. Please contact us without delay if you have any problem with our products and services.


4. Description of Services :

a. Janamkundli.com provides astrological content, reports, and data ("Content") via the World Wide Web and electronic mail. Astrological content shall be provided to you in readable format. Although portions of the Content may be viewed by visiting the Janamkundli.com site.

b. For the Personalized Services, Visitors/Members/Buyers agrees to provide certain current, complete, and accurate information about Member as prompted to do so by Janamkundli.com.

c. All information that We request and You provide are referred to in these Terms of Service as "Registration Data."


5. Refund and Cancellation Policy :

a. Refunds cannot be issued on the order of any reports under any circumstances, once it reaches the "processing" stage. Customers are requested to order carefully and with full consideration.

b. If you wish to cancel an order, please e-mail us within 1 hour from making the payment.

c. The timelines displayed on the site are an approximate. We try to adhere to them to a very large extent. However, as these reports are individually generated, some delays are possible. We will try our best to deliver as soon as possible. Delays will not be considered as biases for refunds.

d. We do not consider refunds for in-correct data provided by the customer. We request you to please re-check all your data when entered. JanamKundli.com will not consider refund requests resulting from the incorrect data provided by you. However, if you email us within an hour of ordering the report, we will consider the changes to be made.

e. The services offered by JanamKundli.com are not meant to replace any philosophical, emotional or medical treatment. It is offered here as a astrology service. JanamKundli.com holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the services provided in the website. On ordering the customer assumes full responsibility upon this matter. Thus, no refunds will be issued on this ground.

f. All refunds will be made after deducting the transaction charges levied by the bank and/or the payment gateway, and/or any other charges that may have been borne by JanamKundli.com in processing and / or delivering the service, as applicable. Which may bring to the cost of about minimum refund charges at Rs. 100

g. Multiple payments against the same order will be refunded in full (without deducting transaction charges on the duplicate payments), after retaining the cost of a singular order.


6. Payment :

a. Upon placing an order for personalized astrological product/s, you hereby authorize us to charge you in advance, for the full price of the product/s opted for.

b. While Janamkundli.com shall make every attempt to provide you the product/s upon realization of your payment, you understand and agree that due to technical or other reasons, it may not be possible for Janamkundli.com to provide you with the product/s even after receipt of your payment. In such an event, you will be entitled only to a refund of your payment. Else, if cancellation from your end after 6 hours payment no refund will be given.

c. You acknowledge and agree that Janamkundli.com reserves the right in its sole discretion, to change the Fee Schedule(s) at any time during the currency of this service. Any such change in the Fee Schedule(s) shall be applicable only to any of your future charges.

d. Notwithstanding anything to the contrary herein, in no event will you be entitled to a refund of any portion of the product purchase amount due to any non-usage or otherwise.


7. Delivery of our Services :

a. We are group of people and astrologers, who are providing this astrology services through our website. We always try to give the delivery of our services at the given period of time mentioned in the website.

b. Our working hours is 10 am to 7 pm, working days are Monday to Saturday. There may be delay in orders if they are received after working time and on non-working days.

c. Sometimes the delivery of our services may be delayed - subject to the availability of our astrologers or availability of our people who give their valuable time or festival holidays or due to some technical problems in servers, computers etc etc.

d. If you have not got your service for which you have paid, please do not give bad comments or write hard emails or talk harshly to our representative. We feel upset if this thing happens. Respecting our experienced astrologer will be our priority.

e. Kindly give your order number to our representative, so that we could check the status of delivery and resolve the matter.

f. All our astro report are delivered via email and we have given delivery time in our website - by submitting your birth details you are accepting our terms of delivery.


8. Privacy Policy :

a. Janamkundli.com will not monitor, edit, or disclose the contents of your astrological product/s, except that User agrees Janamkundli.com may do so: (a) as required by law; (b) to comply with legal process; (c) if necessary to enforce Janamkundli.com Terms and Conditions; (d) to respond to claims that such contents violate the rights of third parties; (e) to protect the rights or property of Janamkundli.com or others; and (f) to identify or resolve technical problems or respond to complaints about the product.


9. Personal use and Security :

a. You acknowledge your right to use the Service is personal to you. You are entirely responsible for not maintaining the confidentiality of your password and account. You shall be fully liable for all use of your account, including any unauthorized use of your account by any third-party. During the existence of your astrological subscription service.


10. Proprietary rights to Content :

a. You acknowledge that Content, including but not limited to text, software, photographs, graphics or other material contained in either sponsor advertisements or distributed via email, commercially produced information presented to You by Janamkundli.com, its suppliers, and/or advertisers, is protected by copyrights, trademarks, service marks, shall at all point of time be and remain the property of Janamkundli.com and their respective owners.

b. You are not permitted to copy, use, reproduce and distribute the Content as expressly authorized by Janamkundli.com and its owners.


11. Registration / Submission Data :

a. In consideration for using Janamkundli.com astrology, you agree to provide current, complete, and accurate registration / submission information only about You only. Janamkundli.com shall bear no responsibility if the information provided by You pertains to a third party.


12. Newsletters and Updates :

a. Whenever the Buyer / Members or any visitors who visits and submits its data with its email address, will be liable to get a Newsletters and Updates from Janamkundli.com. If he/she does not want a newsletters and updates email from Janamkundli.com should write us a email for non-subscription for the same.

b. Also please note that JanamKundli.com in its years of astrology services has never send a Newsletters or Updates to our customers. We only send order related emails.


13. Terms / Rates / Prices for our Service :

a. Janamkundli.com has a full right to change the Terms / Rates / Prices as and when it require, without the consent of any other member or visitor or any previous buyer or customer.